TERMS AND CONDITIONS
TERMS AND CONDITIONS
TERMS AND CONDITIONS
1. Why our cancellation terms aren't like a normal shop's
Every order is baked specifically for you once it's confirmed. We can't resell a cancelled order to someone else, and the ingredients we've already used can't always be recovered. That's why our cancellation terms below focus on when production has started — not just how many days have passed.
2. When you can cancel, and what it costs
Before we've started baking: cancel any time for a full refund — just message us on WhatsApp as soon as you can.
After baking has started, before delivery: we may need to charge a cancellation fee to cover ingredients and labour already used. We'll tell you the fee before confirming the cancellation.
Once it's been handed to the courier: we can't cancel it — it's already on its way as a fresh, perishable item. If something's wrong when it arrives, that's covered under our Refund Policy instead.
Bulk, wholesale, or event orders (like hospital baskets or party platters) may have a longer cancellation window and a non-refundable deposit — we'll tell you this upfront before you confirm.
3. How to cancel
Message us on the same WhatsApp number you used to order (+27 65 626 3502), with your order reference. We'll confirm whether it's a free cancellation, a cancellation with a fee, or too late to cancel, and why.
4. Getting your refund after a cancellation
If your cancellation is accepted, any refund due (after any cancellation fee) is paid back to your original payment method within 7–10 business days.
5. If we need to cancel your order
Sometimes we have to cancel — an ingredient runs out, a pricing error, we can't deliver to your area, or something outside our control like load-shedding or a courier issue. If we cancel, you get a full refund and we won't charge you a cancellation fee.
6. This doesn't affect your other rights
This policy doesn't take away your right to a refund, repair, or replacement for something defective or wrong once it's delivered — see our Refund Policy for that.
7. Contact
WhatsApp: +27 65 626 3502
Email: guiltlessdelights1@gmail.com
Internal note: cancellation fees are set with reference to CPA s17 (reasonable fee for advance orders, based on the nature of the goods, notice given, resale potential, and industry practice for perishable made-to-order food). to satisfy the CPA's plain-language requirement (s22).
1. Why our cancellation terms aren't like a normal shop's
Every order is baked specifically for you once it's confirmed. We can't resell a cancelled order to someone else, and the ingredients we've already used can't always be recovered. That's why our cancellation terms below focus on when production has started — not just how many days have passed.
2. When you can cancel, and what it costs
Before we've started baking: cancel any time for a full refund — just message us on WhatsApp as soon as you can.
After baking has started, before delivery: we may need to charge a cancellation fee to cover ingredients and labour already used. We'll tell you the fee before confirming the cancellation.
Once it's been handed to the courier: we can't cancel it — it's already on its way as a fresh, perishable item. If something's wrong when it arrives, that's covered under our Refund Policy instead.
Bulk, wholesale, or event orders (like hospital baskets or party platters) may have a longer cancellation window and a non-refundable deposit — we'll tell you this upfront before you confirm.
3. How to cancel
Message us on the same WhatsApp number you used to order (+27 65 626 3502), with your order reference. We'll confirm whether it's a free cancellation, a cancellation with a fee, or too late to cancel, and why.
4. Getting your refund after a cancellation
If your cancellation is accepted, any refund due (after any cancellation fee) is paid back to your original payment method within 7–10 business days.
5. If we need to cancel your order
Sometimes we have to cancel — an ingredient runs out, a pricing error, we can't deliver to your area, or something outside our control like load-shedding or a courier issue. If we cancel, you get a full refund and we won't charge you a cancellation fee.
6. This doesn't affect your other rights
This policy doesn't take away your right to a refund, repair, or replacement for something defective or wrong once it's delivered — see our Refund Policy for that.
7. Contact
WhatsApp: +27 65 626 3502
Email: guiltlessdelights1@gmail.com
Internal note: cancellation fees are set with reference to CPA s17 (reasonable fee for advance orders, based on the nature of the goods, notice given, resale potential, and industry practice for perishable made-to-order food). to satisfy the CPA's plain-language requirement (s22).